Enjoy a great
experience with our service

The easiest and fastest way to make an appointment is by giving our front office a call on (02) 9977 2442. Our phones are staffed from 8am to 5:30pm, Monday to Friday.

We are closed on national public holidays. If it is after hours, you may email us on: info@sydneyroaddentalcare.com.au and we will endeavour to reply within the next business day. You may also use our “Book an Appointment” or “Contact Us” tabs on our website, and we will similarly respond within the next business day. For any dental emergencies, we invite you to contact us through any of the above means, and encourage you to see your GP or a medical doctor for pain relief.

As our clinic is generally very busy, we advise patients to book approximately one week in advance to secure their desired time slot. Nonetheless, we always leave room for emergency appointments on the day should you require it.

For long or complex procedures, or those requiring dental laboratory assistance, we may require a holding deposit. This is to ensure this appointment time which could have otherwise been given to another patient. The amount taken for your deposit will be put towards your treatment on the day. Should you cancel within a 48 hours’ notice period, we will be able to refund it.

We accept all credit cards and cash payments. For private health insurance claims (HICAPS), we ask our patients to bring in their private health insurance card and we are usually able to do an instant claim with the amount payable on the day being the gap. On occasion, should your private health insurance be declined, if you are still in a waiting period or are not covered for that procedure, we will require upfront payment.

We will then provide you with a receipt including item codes for the procedure performed on the day which you can take directly to your health fund and organize a claim privately.

In this case, we will ask you to sign a “Records Release Consent” form which gives us permission on your behalf to contact your previous dental clinic and request a transfer of records. Please note that this transfer may take up to a week, and in certain occasions longer if we are requesting an interstate or international transfer.

A frequently asked question our front office receives is how much of routine fillings and cleans will be covered by private health insurance? This is solely dependent on the contract between you and your health fund and can be quite variable. We often find that there is at least a small gap outstanding with most health funds and encourage patients to familiarise themselves with their cover prior to dental appointments.

Please ask us how we can provide a health fund quote for you.

Please either send us an email via contact us, or give us a call and our friendly staff will do their best to answer any question you might have.