For long or complex procedures, or those requiring dental laboratory assistance, we may require a holding deposit. This is to ensure this appointment time which could have otherwise been given to another patient. The amount taken for your deposit will be put towards your treatment on the day. Should you cancel within a 48 hours’ notice period, we will be able to refund it.

Our phones are staffed from 8am to 5:30pm, Monday to Friday. Our first patient appointment is generally at 8:30am, and our last appointment is 5pm depending on what procedural time is required. We are closed on national public holidays, weekends and over the Christmas and New Year holiday season. Feel free to monitor our social media for updates on opening hours during these time periods. Should you require a specific time outside these hours, give our front office a call and we can see how we can accommodate you.

A frequently asked question our front office receives is how much of routine fillings and cleans will be covered by private health insurance? This is solely dependent on the contract between you and your health fund and can be quite variable. We often find that there is at least a small gap outstanding with most health funds and encourage patients to familiarise themselves with their cover prior to dental appointments.

Please ask us how we can provide a health fund quote for you.

We recognise that cost can be a factor in accessing comprehensive dental treatment, and will always provide you with a treatment plan outlining the cost for your future appointments. Nonetheless, we can also assist in setting up payments plans, especially for more involved treatment plans. Speak to our front office staff about how we can assist you.